Frequently asked questions

What services and packages does Bizcomfy provide?

Bizcomfy offers a range of services tailored to meet your e-commerce needs on Shopify, including:

Basic Package:
The Basic Package is perfect for new store owners or those looking to start fresh with a small product selection. It includes a fully customizable Shopify store, domain setup, essential SEO integration, basic logo design, frequent basic analytics reports and mobile/desktop-friendly displays. You'll also receive a detailed, beginner-friendly Bizcomfy guide to help you manage your store, generate sales, integrate payment gateways and ensure your business is legally compliant. This package allows you to feature up to 5 products and includes 3 features (such as a search bar, product image zoom, or a discount code field). If you already have a logo, domain, or other features we offer, the option to upload them and have us include them in the store is available.

Plus Package:
The Plus Package is designed for growing businesses and offers everything in the Basic Package with additional customization options and a wider product selection. You can feature up to 10 products and choose up to 5 additional features. This package also includes a more professional logo design, enhanced SEO setup, the option for customers to customize products (such as size or color) and advanced analytics reports. The Plus Package is ideal for businesses with a larger product range and a need for enhanced functionality to improve the customer experience and drive conversions.

Deluxe Package:
The Deluxe Package is the most comprehensive option, offering everything from the Basic and Plus packages. It’s perfect for businesses ready to scale. You can feature up to 30 products and unlock all 18 available features (such as multi-language site translation, live customer support, and product upselling). This package includes a professionally designed, fast-loading Shopify store, advanced SEO integration, high-quality media uploads, detailed professional analytics reporting and the ability to make revisions/changes to your store upon delivery. It’s ideal for established businesses or those seeking a top-tier shopping experience, with options for global reach and advanced marketing tools.

Dropshipping Store Service:
Whether you’re a complete beginner or have experience with dropshipping, our Dropshipping Store service is tailored to your needs. We can help you find reliable suppliers and products for international sales (or you can upload your own products and suppliers). This package includes a fully customizable and automated Shopify store, basic logo design, the option to create an ad for one of your products, domain setup, essential SEO integration, frequent basic analytics reports, ability to integrate customization options for the products and mobile/desktop-friendly displays. You’ll also receive a detailed, beginner-friendly guide to help you manage your store, generate sales, and ensure your business is legally compliant. You can also upload your own logo, domain, or other features.

Additional Services:

Business Boost:
Already have a Shopify store or want to improve a package you’ve purchased? Business Boost offers ongoing optimization and support to enhance your store’s functionality and performance. This service includes the integration of additional features, the ability to increase the number of displayed products, increased SEO optimization, professional logo creation, and tailored marketing campaigns to boost exposure and drive traffic to your site.

How does the process of creating or improving a Shopify store work?

For New Store Creation:

  1. Choose Your Package
    Select the Basic, Plus, Deluxe or Dropshipping store package based on your business needs.
  2. Provide Key Details
    After checkout, you’ll answer a simple questionnaire. This gives us the essential information to customize your store, such as your business name, branding preferences, and the features you want.
  3. Design and Setup
    Our developers will start building your store, from choosing a professional theme to integrating features, product pages, and a responsive design.
  4. Delivery
    Once the store is ready we will send it to the email you would have provided us with, you’ll have the opportunity to review it. We’ll make any adjustments based on your feedback to ensure it matches your vision. The email will prompt a Shopify store transfer which you will have to accept (in the event you do not have a Shopify account you will also be prompted to set up a Shopify account which may include additional costs)

For Store Improvement (Business Boost):

  1. Choosing of boosts
    Upon selecting the Business Boost package you will be prompted to select the improvements you would like us to implement in your store alongside the editing permissions to your store
  2. Development
    Based on your needs, our developing team will edit your store and integrate any additional features.
  3. Completion and Handover
    Once updates are complete, we will notify you via email, you will be able to revoke our editing rights and enjoy your improved store.

At every step, we prioritize clear communication and delivering a store that’s professional, user-friendly, and designed for success.

Why are your stores set up on Shopify and how does the store transfer process work?

We set up your stores on Shopify because it is a powerful, easy-to-use, and secure e-commerce platform that provides all the tools needed to create, manage, and grow an online business. Shopify allows for smooth setup with its intuitive interface, customizable themes, and built-in tools for sales, marketing, and payment processing.

One of the key benefits of using Shopify is the seamless transfer process. Once your store is complete, we send you the finalized store via email. The process works as follows:

  1. Completion of Your Store: After the store is fully set up, we finalize all customizations and prepare it for transfer.
  2. Email Transfer: You will receive a detailed email with clear instructions on how to claim and take control of your store. This email will begin the transfer process, during which, if you don’t already have a Shopify account, you will be prompted to sign up. Please note that creating a Shopify account may incur additional charges depending on the subscription plan you choose.
  3. Store Ownership Transfer: Once you have signed up or logged in, the store ownership will be transferred to your account, giving you full access to manage your store using Shopify’s simple store transfer feature. This process is secure and easy, allowing you to manage everything right away.
  4. Access to Store Dashboard: After the transfer, you will have full access to your store’s dashboard where you can manage products, orders, customers, and track your store's performance. You will also have access to all the settings, themes, and features we’ve set up for you.
  5. Support & Guidance: To help you get started, we provide a Bizcomfy Guide with step-by-step instructions on managing your store. You can make changes, add products, and run promotions with ease, and if you ever need further assistance, we offer ongoing support.

This easy transfer system ensures that you can quickly take over your store with minimal effort, and Shopify’s user-friendly platform means you can keep running and growing your business smoothly from day one.

What if I want to work more closely with your team?

You sure can! If you'd like to work directly with our team, simply contact us at business@bizcomfy.com or (+65) 9630 6114. We'll answer any questions you have, guide you through the process and ensure your needs are met with personalized attention and expertise that your success requires.

Do I need any technical skills to work with Bizcomfy?

Not at all! Bizcomfy is designed to handle all the technical aspects of creating or improving your Shopify store so you can focus on running your business.

Here’s how we make it easy for you:

  1. No Coding Required
    You don’t need to know anything about web development or design—we take care of everything, from setup to customization.
  2. User-Friendly Process
    All we need from you is to complete a straightforward questionnaire or provide feedback on the store we create.
  3. Hands-Off Service
    We manage the entire process, including design, integrations, and features, delivering a ready-to-use store.
  4. Support
    Once your project is complete, we provide you with a detailed, beginner-friendly Bizcomfy guide to help you manage your store, generate sales, and ensure your business is legally compliant. In the event that you have any additional queries or require support the option to contact us is available

How long does it take to set up my store?

The time it takes to set up your store depends on the package or service you choose:

  1. Basic Package
    Typically completed within 1–4 days, covering essential features like design and product setup.
  2. Plus Package
    Usually ready in 2–7 days, as it includes added integrations and more advanced customizations.
  3. Deluxe Package
    Takes 2–7 days, as it involves a full suite of features, including comprehensive customizations and advanced functionality.
  4. Dropshipping Stores
    These are ready within 2–5 days, factoring in product sourcing, supplier integration, and setup of automated systems.
  5. Business Boost
    Although it depends on the number of boosts selected you can expect to have the project complete within 1–7 days.
  6. For all of our packages, considering an average volume of orders, expect them to be delivered to you in under 7 business days. We will notify your delivery via the email you provide to us during the ordering process.

What is a dropshipping store?

A dropshipping store is a popular and flexible business model where you sell products without the need to manage stock or handle shipping. Instead, when a customer places an order, the supplier gets notified and ships the product directly to them. This eliminates the need for inventory management, allowing you to focus on growing your business through marketing and customer engagement. It's an ideal option for entrepreneurs looking to start an online store with minimal upfront costs and experience.

At Bizcomfy, we make it easy to set up and optimize your dropshipping store, even if you have no technical experience. We’ll guide you through every step—from setting up your store and finding reliable suppliers to automating the sales process and driving traffic. With our support, you can quickly get your dropshipping business off the ground and start generating sales without the hassle of traditional e-commerce challenges.

Will my store make me money?

While there are no guarantees in business, a well-designed and optimized Shopify store can certainly help you generate income. Here's how:

  1. Quality Design & User Experience: A clean, easy-to-navigate design increases the likelihood that visitors will make a purchase. Bizcomfy's templates and customizations focus on making the shopping experience smooth, which can help with conversions.
  2. Effective Marketing: A store alone won’t drive traffic. You’ll need to use marketing strategies like social media promotion, paid ads, SEO (Search Engine Optimization), and email marketing to attract customers. Bizcomfy can guide you through setting up these marketing strategies.
  3. Product Selection & Pricing: The products you sell, as well as the pricing strategy, play a huge role in your success. Bizcomfy’s dropshipping service can help you source products, but it's important to choose ones with strong demand and good profit margins.
  4. Traffic & Customer Base: The more people you can attract to your store and convert into customers, the more likely you are to make money. Having a good sales funnel, such as email capture and remarketing campaigns, will increase sales.

Can I upgrade my package later?

Yes, you can easily upgrade your package at any time to match your growing business needs. If you start with one of our standard packages and find that you need more advanced features you can explore our Business Boost service, which offers the option to integrate a greater variety of features, product options and optimization options to help expand your store's reach. This allows you to continue building your store with more sophisticated tools and support, no matter where you start.

What if I’m not satisfied with my store?

At Bizcomfy, your satisfaction is our priority. If you're not fully satisfied with your store, we offer a clear process to address your concerns. Here's what we do:

  1. Initial Revisions: After delivery, if there are any aspects of the store you'd like adjusted, we work with you to make changes based on your feedback and number of revisions for the package you have selected. We ensure that the design and functionality align with your vision.
  2. Bizcomfy guide: The Bizcomfy guide, which you’ll receive upon delivery, provides clear instructions that allow you to easily make customizations and updates to your store, even without any prior technical knowledge or research.
  3. Continuous Support: Our team is always ready to assist you if you encounter any minor issues or have any queries, just reach out, and we’ll help resolve them.
  4. Business Boost: If you're looking to enhance your store further, we offer our Business Boost service. This includes advanced tweaks, additional features, or more personalized adjustments to take your store to the next level.

How can I contact your support team?

To contact our support team, you can reach us in the following ways:

  1. Email Support: Simply send an email to our support address (provided during your purchase process) and we’ll get back to you as soon as possible.
  2. WhatsApp Support: At the bottom right corner of our page, you’ll find a button that conveniently redirects you to contact us via WhatsApp. We will be sure to respond to you as soon as we can.
  3. Contact Form: You can submit a request directly through the contact form on our website, and our team will follow up with the best solution for your needs.

If you ever need assistance, don't hesitate to get in touch—we’re here to help!

Will my store be mobile-friendly?

Yes, your store will be fully mobile-friendly. At Bizcomfy, our developers take a special approach to ensure that each store works seamlessly on all devices, including smartphones and tablets. We customize your store’s design and layout to maintain optimal functionality and appearance across all screen sizes. This includes adjusting elements like images, buttons, and navigation for mobile users, making sure everything is intuitive and easy to use.

Our team focuses on responsive design, which means your store will automatically adjust to fit mobile screens without needing separate configurations for mobile and desktop views. This guarantees a smooth shopping experience for customers, whether they're on a laptop or browsing on their phone.

Do you offer training or guidance on how to manage my Shopify store?

Yes, upon the purchase of every package you will also be provided with the detailed, beginner-friendly Bizcomfy guide to help you manage your store, generate sales, and ensure your business is legally compliant. It’s perfect for those without technical experience, so you can easily understand how to update and maintain your store efficiently at all times.

In addition to the guide, our team is always available to answer any specific questions you may have. We want to ensure you feel confident and empowered to manage your store, and we are here to provide support whenever needed.

What legalities should I consider when starting a Shopify store based business?

While the Bizcomfy guide provided upon delivery of your store will detail essential legal requirements, it’s crucial to understand several key legal considerations for running a compliant online business. Here are the main aspects to be mindful of:

  1. Business Structure
    Decide on your business structure, such as sole proprietorship, LLC, or corporation. This choice affects your taxes, liability, and operational framework. Consulting a professional can help determine the best fit for your needs.
  2. Business Registration
    In many regions, registering your business with local authorities is mandatory. This process may involve obtaining licenses and permits required to operate legally.
  3. Sales Tax
    Depending on your location and where your products are sold, you may need to collect sales tax. Shopify provides tools to calculate and manage sales tax, but it's vital to familiarize yourself with tax laws in your target regions.
  4. Privacy Policy
    If you collect customer information, you are required to have a privacy policy. This document outlines how you handle data collection, usage, and protection, ensuring compliance with regulations like GDPR for European customers.
  5. Terms of Service
    Clear terms and conditions are essential to define the responsibilities of both your business and your customers. These should cover areas like shipping policies, returns, refunds, and warranties. Bizcomfy will integrate a suitable Terms of Service template that you can later customize.
  6. Copyright and Trademarks
    Ensure that all content used on your Shopify store (images, logos, text) is original or properly licensed to avoid intellectual property violations. If you create unique branding, consider registering your copyrights or trademarks.
  7. Consumer Protection Laws
    Familiarize yourself with local consumer protection regulations. These laws dictate how you manage returns, refunds, warranties, and customer interactions.
  8. Shipping and Import Regulations
    Selling internationally requires compliance with shipping laws, customs duties, and import restrictions for specific products. Research regulations for your target markets.
  9. Payment Processing Compliance
    Understand the terms, fees, and security measures associated with the payment gateways you use, such as Shopify Payments or PayPal. Compliance with their requirements is essential for smooth transactions.

Additional Advice

For comprehensive guidance tailored to your business and jurisdiction, consult an attorney specializing in e-commerce or small business law. This ensures your store operates within all legal boundaries and protects both your business and your customers.

Have any more questions?

Email: business@bizcomfy.com

Phone number: (+65) 9630 6114